Stop waiting for permission
to treat your patients.

You trained for medicine, not hold music. Citeline Health runs the peer-to-peer prior-auth call — queue, phone tree, intake — and only pings you when the Medical Reviewer picks up.

HIPAA

HIPAA Compliant

BAA with every practice

SOC 2TYPE II

SOC 2 Type II

Audit in progress · 2026

9:41 AM

Active CallLIVE

Aetna Insurance — P2P Queue — 00:14:32

medicationMEDICATIONCPB MATCHED

M. Johnson

Adalimumab (Humira)

Aetna PPOMRN 847-291

check_circlePhone tree navigated

check_circleRN intake complete

scheduleAwaiting Medical Reviewer

You will be notified

the moment the reviewer joins

notifications

Hold: 14 min

Citeline handling it

HOW IT WORKS

Step 1

Step 2

Step 3

Step 4

Dictate your clinical case.

No forms. No typing. Speak the case. Citeline parses and verifies every field automatically. Fully encrypted and HIPAA compliant.

mic

Citeline — Parsing dictation

Verifying case fields…

personPatient

Marcus Johnson

calendar_todayDate of Birth

April 12, 1971

show_chartICD-10

M05.9 — Rheum. RA

medicationDrug

Adalimumab 40mg

historyTrial Failures

MTX, Sulfasalazine

shieldInsurer

Aetna PPO

HOW CITELINE HEALTH WORKS

Dictate your clinical case.

check

PATIENT

Marcus Johnson

check

DATE OF BIRTH

April 12, 1971

check

ICD-10

M05.9 — Rheum. RA

check

DRUG

Adalimumab 40mg

check

TRIAL FAILURES

MTX, Sulfasalazine

check

INSURER

Aetna PPO

STEP 01

No forms. No typing. Speak the case. Citeline Health parses and verifies every field automatically. Fully encrypted and HIPAA compliant.

auto_awesome

MATCH FOUND · 84% APPROVED

ACR 2024 GUIDELINE

"Biologic therapy is appropriate after inadequate response to ≥2 conventional DMARDs."

Patient has documented failure on MTX and sulfasalazine — cites ACR guideline directly in P2P.

STEP 02

Every case matches against the winning arguments other clinicians have already used. The right language and policy references, surfaced before the call.

call

ON HOLD

Aetna · 00:47

notifications_active

REVIEWER JOINED

Pick up to take over

You join only at the meaningful moment.

STEP 03

We dial, navigate the phone tree, and hold the line. You get a notification the moment a reviewer joins the call.

+412

Strategies

+87

Plans

+164

Diagnoses

STEP 04

Every approved case strengthens the strategy, payer, and diagnosis libraries for every clinician on the network. Anonymized, aggregated, continuously updated.

45+min

per prior auth case

schedule

45+min

per prior auth case

Insurance companies pay you nothing for the hours you spend on hold.

We give that time back — every single case. Two hours a week. One hundred hours a year.

hold time for you

phone_paused

hold time for you

You never hear hold music again.

We stay on the line. You stay with your patients. The call ends when it ends — you just pick up when the reviewer is ready.

100%

HIPAA-compliant

shield

100%

HIPAA-compliant

Your data is encrypted, sovereign, and never used to train public models.

We sign BAAs. Full audit trail. HIPAA is the floor, not the ceiling.

schedule

45+min

per prior auth case

Insurance companies pay you nothing for the hours you spend on hold.

We give that time back — every single case. Two hours a week. One hundred hours a year.

phone_paused

hold time for you

You never hear hold music again.

We stay on the line. You stay with your patients. The call ends when it ends — you just pick up when the reviewer is ready.

shield

100%

HIPAA-compliant

Your data is encrypted, sovereign, and never used to train public models.

We sign BAAs. Full audit trail. HIPAA is the floor, not the ceiling.

SECURITY & TRUST

Your medicine. Your data.
Your call.

HIPAA-compliant by design. Patient-identifying data is never used for training. When a clinical decision has to be made, only your voice is on the line.

lock

HIPAA-secure by default

Encrypted end-to-end. BAAs signed. Patient-identifying data is never used for training.

PATIENT

Marcus Johnson

DOB

April 12, 1971

ICD-10

M05.9 — Rheum. RA

AES-256 · IN VIEW

support_agent

Administrative proxy, not autonomous AI

We handle hold, intake, and phone trees. When the Medical Reviewer joins, it's your voice — not ours.

support_agent

CITELINE HEALTH

person

CLINICIAN

lock_person

Patient-identifying data never trains a model

Your dictations, notes, and call transcripts do not train AI models.

folder_shared

PATIENT DATA

TRAINING PATH

hub

AI MODELS

bolt

No IT project required

Standalone mobile app. No EHR integration. No procurement cycle. Download and start today.

phone_iphone

Prior auth across every major payer

PHYSICIAN WAITLIST — NOW OPEN

Take your time back.
Join the waitlist.

We're onboarding a limited cohort of physicians. No commitment — just early access, zero hold time, and a direct line to the team building this.

check_circleFree for the first cohort of physicians

check_circleHIPAA-compliant. We sign BAAs.

check_circleNo EHR integration required

check_circleWorks alongside your existing workflow

Built from 10+ physician interviews. Trusted by physicians in Cardiology, Dermatology, Family Medicine, Psychiatry, and Rheumatology.

Join the Waitlist

Free for the first cohort. We'll reach out within 48 hours.

FIRST NAME

LAST NAME

ORGANIZATION

SPECIALTY

PHONE (optional)

ANYTHING ELSE THE TEAM SHOULD KNOW?

For licensed physicians only. No spam. Unsubscribe anytime.

Stop waiting for permissionto treat your patients.

Dictate your clinical case.

Dictate your clinical case.

Your medicine. Your data.Your call.

HIPAA-secure by default

Administrative proxy, not autonomous AI

Patient-identifying data never trains a model

No IT project required

Prior auth across every major payer

Take your time back.Join the waitlist.

Join the Waitlist

Stop waiting for permission
to treat your patients.

Your medicine. Your data.
Your call.

Take your time back.
Join the waitlist.